Frequently Asked Questions

merOepasal is Nepal's first verified outlet discovery platform connecting buyers with 500+ verified outlets across 77 districts with 0% commission.

Add to cart and checkout online, WhatsApp the outlet, call, visit the store, or reserve the product for pickup.

Yes. Each outlet fulfils its own portion of the order separately.

There is no platform minimum. Individual outlets may set delivery minimums.

Contact the outlet before dispatch by WhatsApp or phone.

Stock status appears on the product page; contact the outlet to confirm.

eSewa, Khalti and cash on delivery. Some outlets also accept bank transfers.

No. merOepasal charges 0% commission.

Payments are processed through eSewa and Khalti, Nepal's certified gateways.

Many outlets offer COD; confirm on the outlet page.

Contact 9851149424 or hello@meroepasal.com with your order details and receipt.

Coverage depends on the outlet. Many deliver in Kathmandu, major cities and selected districts nationwide.

Kathmandu Valley: 1–3 days; major cities: 3–7 days; remote areas: 7–14 days.

Each outlet sets shipping costs, shown at checkout.

Yes. Arrange delivery directly with the outlet.

Most brand outlets offer delivery and professional installation.

Contact the outlet or merOepasal at 9851149424 with your order number, reason and photos if damaged.

Generally 7 days from delivery unless the outlet specifies otherwise.

Within 7–14 business days after approval.

Contact the Seller immediately with photos and keep the packaging.

Exchange policies are set by each outlet.

Look for the green Verified Outlet badge. We check registration, location and product authenticity.

Visit /list-outlet; our team contacts you within 24 hours.

Basic listing is free; premium plans are available.

Yes. Each branch can have its own page and products.

Through their Dokan dashboard.

Visit /Register. Registration is free.

Use Forgot Password on the login page.

Go to My Account → My Orders or contact the outlet.

You can browse freely; online orders, tracking and wishlist require an account.

Yes. We do not sell your data. See the Privacy Policy.