FAQ

1.  General Questions:

• Can I directly visit and close deal with my ePasal ?
  Yes. You can even call, text, message.
• Does every ePasal do home delivery ?
  Yes/No. Please check your ePasal Page.
• Can i open my own ePasal ?
  Yes. If your store :
  – have physical store.
  – is Registered.
  – is willing to communicate with customers.
  Click Open Store for details.

2.  Payment:

• Do I need to pay delivery charge ?
  Yes.
• What is the minimum order value for a delivery ?
  Nrs. 2,500 (may differ with your ePasal, Please Confirm).
• Does merOePasal charges me any other extra commission ?
  No. Full amount to be paid to your ePasal.
• What payment methods do you accept ?
  Direct Bank payment, Digital payment, Cash on delivery.
  – Please do confirm with your ePasal bank details before bank payment/s.
  – You can chose payment methods at checkout.

3.  Shipping:

• Can I track my package ?
  Yes. You can call shared delivery personnels’ mobile number.
• Are my goods Delivered outside Kathmandu valley ?
  No. Not for a while.

4.  Returns & Exchange:

• Do ePasal accept returns ?
  Yes/No. Please do confirm with your ePasal for its return policy.
• Can I exchange an item?
  Yes/No. Please do confirm with your ePasal for its exchange policy.

5.  Other Questions:

• Do my ePasal have physical store ?
  Yes. The full list of stores that sell our products can be found on our stores page.
• Is there any warranty ?
  Yes/No. Please do confirm with your ePasal for its warranty policy.