Refund and Returns Policy
Last updated: January 2026
merOepasal connects buyers with verified outlets. Each outlet manages its own returns; this policy sets the general framework.
General Return Guidelines
- Items must be returned within 7 days of delivery (unless outlet specifies otherwise)
- Products must be unused, in original packaging with all accessories and tags
- Proof of purchase required for all returns
- Products must be returned to the outlet that sold them
Non-Returnable Items
- Perishable goods and food items
- Personal care and hygiene products once opened
- Products damaged due to misuse
- Software, digital products or items with broken seals
- Items marked as “Final Sale”
- Custom items and products missing original packaging or accessories
How to Initiate a Return
- Contact the outlet directly via WhatsApp or phone (found on their store page)
- Or contact merOepasal support at 9851149424
- Pack the item securely with accessories and receipt
- Send or drop it off as directed and keep proof of return
Refunds
Refunds are processed within 7–14 business days after the outlet receives and approves the return. Refunds are credited to the original payment method.
Timelines: eSewa and Khalti: 3–5 business days · Bank transfer: 5–10 business days · COD: cash refund from the outlet.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at 9851149424 with photos of the damage.
Large Appliances and Warranty
Arrange large appliance returns directly with the outlet. Installation issues are covered under manufacturer warranty; contact the outlet or brand service centre for warranty claims.